Privacy policy

Privacy Policy – Nousch-Qi

Last updated: 22 September 2026

Nousch-Qi processes personal data when you use our website, place orders, book day retreats and workshops, or contact our business.

This privacy policy explains which data we process, why we process it, how long we retain it, and what rights you have.

1. Who is responsible?

The data controller is:

BV Nousch Az-art, trading as Nousch-Qi
Dendermondesteenweg 839B
9070 Destelbergen, Belgium
Enterprise number: 0829.948.826
Email: welcome@nousch-qi.com
Telephone: +32 496 30 68 78
Website: https://www.nousch-qi.com

For questions about personal data or to exercise your rights, please contact us at welcome@nousch-qi.com.

2. Which personal data do we process?

Depending on your interaction with Nousch-Qi, we process:

Identification and contact details: name, email address, telephone number, billing address, and delivery address.
Order and payment details: products purchased, activities booked, amounts, payment status, transaction references, and invoice details.
Communications: questions, messages, return requests, complaints, and our responses.
Booking details: selected activity, date, participant's name, and practical information needed to organise the activity.
Consent records: for example, your newsletter subscription, cookie preferences, and when consent was given or withdrawn.
Technical data: information such as your IP address, browser, device, and technical logs, insofar as it is collected through our website and service providers.

We receive this information directly from you or through services involved in your order or booking, such as payment or delivery providers.

We only request information relevant to the purpose concerned.

3. Why do we use your data?

Orders and deliveries

We use your data to process orders for Nousch-Qi products and Evolve Organic Beauty products, track payments, deliver products, and handle returns.

The legal basis is the performance of our contract with you.

Retreats and workshops

We use your data to register your booking, organise your participation, and communicate practical information or changes.

The legal basis is the performance of the booking contract or taking steps at your request before a booking.

Enquiries and customer service

We process your data to respond to questions, requests, and complaints.

Where your message relates to a purchase or booking, processing is necessary for the performance of the contract. For other enquiries, we rely on our legitimate interest in handling correspondence appropriately.

Accounting and legal obligations

We process data to issue invoices, maintain our accounts, and comply with tax and other legal obligations.

The legal basis is compliance with a legal obligation.

Security and disputes

We may use necessary data to prevent misuse, secure our website, and establish, exercise, or defend legal claims.

We rely on our legitimate interest in protecting our business and customers. We balance this interest against your rights and limit processing to what is necessary.

Newsletters and promotional messages

Where we offer newsletters or promotional messages, we send them on the basis of your prior consent.

You can unsubscribe at any time using the unsubscribe option in the message or by contacting welcome@nousch-qi.com.

Placing an order or making a booking does not automatically subscribe you to marketing communications.

4. Sensitive information relating to activities

For certain activities, information about allergies, physical limitations, or other health-related matters may be relevant.

If we need this information, we explain separately which data we request, why we need it, who has access to it, and how long we retain it. We request your explicit consent to process it, unless another legal exception applies.

Acceptance of our terms and conditions or this privacy policy doe